Returns & refunds

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Returns policy

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returnedWhen trying on footwear, please do not mark the soles or damage the shoe boxIf an item has a Riece's Piece's security tag or brand tag attached, it must be returned with the tag in its original position

Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicableLingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled

Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to youJewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact us.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your Riece's Piece's account or restrict future orders if your return behaviour is in breach of our Returns Policy. Read our Terms & Conditions here

Cancelling an order under the Consumer Contracts Regulation

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the Riece's Piece's brand or partner boutique you ordered from.

How to return

As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.

When returning your items, please include any accessories, branded boxes or cases that came with your order. If anything is damaged or missing from your return, you may not receive your refund.

Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.

Here’s what you need to do:

Returns are being processed and guaranteed by Riece's Pieces. If you wish to return an item, simply contact us at contact@riecespieces.com and we'll provide all the instructions.

Refunds

Once your return has been received and accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as Riece's Pieces credit if you prefer. Once processed, it will show in your Riece's Pieces account to use the next time you shop with us.

To track the return of your package, we will send you an email of the tracking number included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details here.

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our global Customer Service team as soon as possible

We'll arrange a return and process a full refund for the faulty item.